Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We cannot accept returns of gift cards.
To initiate a return, please email us on firstname.lastname@example.org with your order number.
There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gift refunds (if applicable) will be refunded to the original purchaser. Please make sure unwanted gift item is in it's original packaging, unopened.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
In the United Kingdom, our return address is:
Tapaninaho Limited, 10 Ewhurst Rd, London, SE4 1AQ, United Kingdom
If you're outside the UK, please contact us on email@example.com for a return address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We are not liable for products sent to us that go missing in port. Please use a tracked service.